RESPONSIBLE SOCIAL GAMING

Last Revised February 2025

Parana Plays LLC (the “Company” “we” “us” or “our”) is committed to endorsing responsible social gameplay and protecting its customers. To this end, the Company strives to ensure that its customers enjoy their experience while remaining aware of the potential risks associated with online social gameplay. Accordingly, the Company has developed policies and features to enable customers to control their social play and seek assistance when necessary. The Company reserves the right to activate these measures unilaterally if, in our sole discretion, we consider them appropriate.

This Responsible Social Gaming Policy (the “Policy”) forms part of the Lunaland Casino Terms and Conditions. Terms that are defined in the Terms and Conditions have the same meaning in this Policy. We may update the RSG Policy at any time. You can find the date of the last update at the top of the policy. Any amendments will be published on the platform and such changes will be binding and effective immediately. Whenever we amend this RSG Policy in a way that would limit your current rights or which may be detrimental, we will notify you upon your next login to the platform. If you do not agree to the amended RSG Policy, you must stop using the platform.

In this RSG Policy, we offer a comprehensive set of control tools designed to ensure your gaming experience remains enjoyable and under control.

1. Customer Care Principles

The Company wants to provide a safe and fun environment for its customers. To this end, the Company does not recommend playing on its platform, Lunaland Casino, under the following circumstances:

The customer is being treated or is in recovery for an addiction/dependency;
The customer is under the influence of alcohol or any other mind-altering substance;
The customer is currently experiencing financial difficulty or a traumatic life event;
The customer does not understand how to play the games provided on the platform; and/or
The customer has experienced mental health concerns, cognitive impairment, or brain injury.

2. Tips for Responsible Social Gameplay

For a continued fun and safe experience on our Platform, we recommend you follow these steps:

Avoid social gameplay while upset, emotional, or under the influence of drugs, alcohol, or any other intoxicating substance that may impair your cognitive abilities.
Take frequent breaks during your social gameplay session.
Remember that social gameplay is only a form of entertainment and should not be seen or used as a source of income.
Purchase Luna Coins only with money that you can afford to spend.
Set a budget and stick to it.
Set a time limit before playing.
Read each game’s unique rules to fully understand how the game works.
Remember that the results of each game are random. You cannot predict when you’re going to win.
Do not prioritize social gaming over your daily life and responsibilities.

3. Self-Assessment

We invite you to ask yourself the below questions; the more you answer ‘yes’, the more likely you may be developing a problem gaming issue and should consider self-excluding yourself from using our platform: If you feel you have a social gaming problem then we strongly advise you to seek help immediately. Admitting you have a problem is not a sign of weakness – it is the first step to reclaiming your life.

Do you prefer to stay away from work or family due to social gaming?
Have you had repeated failed attempts to stop or control social gaming?
Have you ever borrowed money to play social games?
Do you play social games to escape worry or trouble?
Do you at times neglect caring for yourself or family in order to play social games?
Have you ever lied about the amount of time and money spent on social gaming?
Have you ever sold or pawned personal possessions to get money to play social games?
Have you ever had feelings of hopelessness or depression as a result of social gaming?

4. Tools and Resources

The Company provides its customers with accessible tools and resources to assist in the management of responsible gameplay.

a. Personal Limits

If at any point, a customer believes he or she is depositing too much money or playing too many games he or she may implement Responsible Social Gaming Limits. Setting Responsible Social Gaming Limits allow the customer to continue to play within certain parameters that he or she sets. There are several types of Responsible Social Gaming Limits that a customer may impose, including the following:

Deposit Limit: a limit on the amount of money that may be deposited into a customer’s account for a day, week, or a month.
Playing Limits: a limit on the amount a customer may use in gameplay for a day, week, or month.
Purchase Limit: a limit on the amount of purchases a customer may make for a day, week or month. Once the limit is reached, the customer will not be able to make any additional purchases until the limit resets.
Session Limit: a limit on the amount time spent on the Lunaland Casino platform. The restriction takes effect instantly. When a customer hits the time limit, he or she will automatically be logged out of the account. The limit may be set for a period of six to 1,000,000 minutes.

Once selected, Responsible Social Gaming Limits go into effect immediately and can be amended at any time. A customer may lower his or her limit immediately. However, a customer may raise his or her limit only after confirming their decision via email confirmation and only after a limit of the same type expires. This procedure is intended to aid customers in avoiding rash decision-making.

Customers may set Responsible Social Gaming Limits in the “Settings” section of their account. Customers may also contact the Lunaland Casino support team at [email protected] with any questions regarding the imposition of Responsible Social Gaming Limits.

b. Cooling-Off Period

Customers may select to enact a “Cooling-Off Period” for a specific period of time, such as 24 hours, 48 hours or 72 hours. During the Cooling-Off Period, the Customer will not be permitted to engage in game play; will be restricted from making deposits into their account; and will be excluded from receiving all promotional offers from Lunaland Casino. However, the customer may still withdraw the funds that remain in his or her account.

Once selected, the Cooling Off Period takes effect immediately. Upon expiration of the Cooling-Off Period, the customer’s account will automatically be re-activated, and all features will be made accessible.

Customers may implement a Cooling-Off Period through the “Settings” section of their account. Customers may also contact the Lunaland Casino support team at [email protected] with any questions regarding the Responsible Play Limit process.

c. Self-Exclusion

Customers may suspend their account for a longer period of time through Self-Exclusion. The customer may choose to self-exclude for a period of six months, one year, three years, five years, or indefinitely. During this period of time, customers will be unable to access their account and will be unsubscribed from receiving any marketing or promotional materials.

Customers may contact the Lunaland Casino customer support team at [email protected] to request a period of Self-Exclusion. Please provide the following:

Your full name; and
User ID and/or the email address associated with your account.

The support team will promptly respond and take all measures to block access to the customer’s account and to ensure the customer does not receive promotional materials during the period of Self-Exclusion.

During the Self-Exclusion period, customers are unable to deposit or withdraw funds from their account on their own. To withdraw funds remaining in their account, customers must contact the Lunaland Casino support team via email to initiate a withdrawal of their remaining balance. The support team will respond to the customer’s request within a reasonable period of time to assist with the withdrawal process. Please note that active Self-Exclusion does not exempt a customer from verification procedures and all funds will be paid in accordance with the Lunaland Casino Terms and Conditions.

When a defined Self-Exclusion period is chosen, the customer’s account will automatically reactivate once the chosen period has elapsed. When an indefinite Self-Exclusion period is selected, a minimum of six months must pass before the account can be reactivated.

IMPORTANT: Sweeps Coins expire after 60 days. We strongly recommend you redeem any redeemable balance in your account before setting a self-exclusion on your account. If your account has been verified, we will use reasonable endeavors to arrange for any Sweeps Coins remaining in your account that have met our playthrough requirements and minimum redemption threshold to be redeemed.

d. Permanent Self-Exclusion (Account Closure)

Customers who wish to close their account may request a Permanent Self-Exclusion. This means that the customer’s account will remain closed forever. Customers must email the Lunaland Casino support team at [email protected] to request a Permanent Self-Exclusion. Please provide the following information in the correspondence to the Lunaland Casino support team:

Your full name; and
User ID and/or the email address associated with your account.

The customer support team will promptly process the request and implement the Permanent Self Exclusion within 48 hours.

Unlike an indefinite self-exclusion, a permanent closure is irreversible and the account cannot be reactivated under any circumstances. You will be required to provide a “confirmation of understanding” to permanently close your account. If you do not provide a ‘confirmation of understanding’ and the reason for closure is related to issues with gameplay control, an indefinite self-exclusion will be applied.

Once the customer has selected Permanent Self-Exclusion, he or she will not be able to re-open or access the account. This means that the customer will not be able to access any remaining balance in their account and will not be able to withdraw any funds from their account on their own.

After selecting Permanent Self-Exclusion, the customer may contact customer support via email at [email protected] to withdraw the remaining balance from their account. The customer support team will process this request promptly and provide the remaining funds to the customer within no more than 48 hours.

Please note, Parana Plays LLC will not be liable to any player who knowingly attempts to engage in fraud to open new user accounts (or otherwise circumvent our Responsible Social Gaming tools) by registering and/or logging on to our platform using different methods including, but not limited to, using different email addresses or using false names. See our Terms and Conditions for more information on limitations on liabilities.

e. External Resources

Customers who believe that their gameplay has or may become problematic may consider it helpful to utilize a self-assessment tool such as the following: Self-Assessment

Lunaland Casino encourages its customers who may be experiencing problematic social gameplay to contact any of the following organizations for support and additional resources:

National Council On Problem Gambling: https://www.ncpgambling.org/
Gambler’s Anonymous: http://www.gamblersanonymous.org/ga/
Gambling Therapy: https://www.gamblingtherapy.org

Please note, these are independent organizations that are in no way affiliated with Lunaland Casino. They do NOT provide customer support or dispute resolution services.

5. Protection of Minors

The Company is committed to protecting minors and ensuring that those under the age of twenty-one (21) are not permitted to create an account on the Lunaland Casino platform. To this end, the Company reserves the right to ask for proof of identity, and in the case of a customer who has not reached the legal age to play, deny access or delete a pre-existing account.

Customers who share a phone, tablet, laptop, or computer with family or friends who are under the legal age to participate in gameplay are encouraged to monitor their Lunaland Casino account and implement measures to ensure the account cannot be accessed by underage individuals. For example, if you share your mobile phone, tablet, laptop or computer with friends or family, including those, who are under the legal age to participate in online social gameplay, we recommend that you restrict their access to our platform by using one of the below services: (i) Netnanny.com – filtering software that protects children from inappropriate web content. (ii) Cybersitter.com – filtering software that allows parents to add their own sites to block.

Customers will be responsible for actions taken from their accounts, consistent with our terms and conditions.

6. Contact Us

Parana Plays LLC is committed to promoting responsible and safe social play. If you have any questions or need further assistance, our dedicated support team is always here to help. Reach out to us anytime to ensure your gaming experience remains positive and enjoyable. You can email us at [email protected].