Loading
Loading

Loading...

    Lunaland

    TERMS AND CONDITIONS OF USE

    Version: 1.0

    DATE OF LAST UPDATE: Jan 1, 2025

    Thank you for reviewing these Terms and Conditions of Use (the “Terms and Conditions,” “Terms,” or “Agreement”). Parana Plays LLC (the “Company,” “We,” “Us,” or “Our”) provides its online social gaming platform known as Lunaland Casino, (“Website”), its mobile application (“App”) (collectively the Website and App are referred to as the “Platform”) and any other services (collectively the  “Games”) available for your (“You,” “Your,” “User,” or “Users”) use subject to this Agreement.  This Agreement spells out what Users can expect from Parana Plays LLC and what Parana Plays LLC expects from its Users.  The Parana Plays LLC Privacy Policy explains how Parana Plays LLC collects and protects information about Users who use our Website and App.

    PLEASE NOTE THAT THESE TERMS AND CONDITIONS INCLUDE A PROVISION WAIVING THE RIGHT TO PURSUE ANY CLASS, GROUP OR REPRESENTATIVE CLAIM AND REQUIRING YOU TO PURSUE PAST, PENDING, AND FUTURE DISPUTES BETWEEN YOU AND US THROUGH INDIVIDUAL ARBITRATION UNLESS YOU OPT OUT WITHIN THE SPECIFIED TIME FRAME. DETAILS CAN BE FOUND IN CLAUSE 21.

    You must read these Terms and Conditions carefully in their entirety before creating a Lunaland Casino account, downloading the App, or using the Website. By checking the box for acceptance during the registration process, or by accessing the Games or the Platform, You confirm that you have read and agree to be bound by these Terms and Conditions, which include and are inseparably linked to our Privacy Policy, Responsible Social Gaming Policy and other game-specific or promotion-specific terms relevant to your Participation. If you do not agree with any provision of these Terms and Conditions or any other linked policy, rules or terms you may not install or use the Platform or play any Game. Any questions regarding the Terms or Privacy Policy  should be directed to  [email protected] .

    THE WEBSITE, APP, AND/OR GAMES DO NOT OFFER REAL MONEY GAMBLING OF ANY TYPE.

    NO PURCHASE OR PAYMENT IS NECESSARY IN ORDER TO PARTICIPATE IN PARANA PLAYS LLC’S SWEEPSTAKES. PARTICIPANTS’ CHANCES OF WINNING WILL NOT BE INCREASED OR IMPROVED IN ANY WAY BY MAKING A PURCHASE OR PAYMENT OF ANY TYPE OR VALUE

    1.DEFINITIONS

    Collective Action: means any claim as part of a class, group, collective, coordinated, consolidated, mass, or representative proceeding, whether by arbitration or in court.

    Content: means text, graphics, user interfaces, visual interfaces, photographs, trademarks, logos, sounds, music, artwork, computer code and other material used, displayed or available as part of the Games and Platform.

    Customer Account: means an account held by a Registered Customer.

    Excluded Territories: means the states of Idaho, Michigan, Nevada, and Washington in the United States, as well as any outlying U.S. territories or possessions, and any other jurisdiction outside of the United States.

    Fraudulent Conduct: means any of the conduct described in clause 11.

    Game(s): means any one or more Luna Coin and Sweeps Coin Game(s) available on the Platform. We reserve the right to add and remove Games from the Platform at our sole discretion.

    Luna Coins(s): means the virtual social gameplay token which enables you to play the Luna Coin Games. Luna Coins have no monetary value and cannot under any circumstance be redeemed for prizes.

    Luna Coin Games: means participating in any game on the Platform played with Luna Coins. We may give you Luna Coins free of charge when you sign up with the Platform and thereafter at regular intervals when you log in to the Platform. You may win more Luna Coins when you play in Luna Coin Games and you may purchase more Luna Coins on the Platform. YOU CAN NEVER WIN PRIZES OF MONETARY VALUE WHEN YOU PARTICIPATE IN LUNA COIN GAMES.

    Inactive Account: means a Customer Account which has not recorded any log in or log out for a period exceeding 60 days.

    Participate: means playing any Games or using our Platform in any manner whatsoever, including any of the conduct described in clause 4.

    Payment Administration Agent: means any related body corporate, affiliate, or third party we appoint to act as our agent, including but not limited to Parana Plays LLC.

    Platform: means any URL or mobile application belonging to, or licensed to, Parana Plays LLC, at Lunalandcasino.com, and all subdomains, subpages and successor sites thereof, as well as all Games, features, tools and services available thereon.

    Player or You, you, your or Your: means any person who Participates, whether or not a Registered Customer.

    Registered Customer: means a Player who has successfully registered a Customer Account, whether that account is considered active or not.

    Service: means the availability and provision of the Games and the Website that enable you to Participate.

    Sweeps Coin(s): means sweepstakes entries subject to the. We may give you Sweeps Coins free of charge when you sign up to a Platform, as a bonus when you purchase Luna Coins or via each of our free alternative methods of entry as set out in the Sweeps Rules. You may win more Sweeps Coins when you Participate in the Sweeps Coin Games. YOU CANNOT PURCHASE SWEEPS COINS.

    Sweeps Coin Game(s): means participation in our sweepstakes promotions by playing any games on the Platform with Sweeps Coins.

    Terms and Conditions or T&C’s: means these terms and conditions, as amended from time to time.

    Third Party Websites: means a third-party website not controlled by us.

    2. OPERATOR

    2.1. The online social game known as ‘Lunaland Casino’ is owned and operated by Parana Plays LLC. All payments are processed by Parana Plays LLC or any Payment Administration agent it appoints. The sweepstakes promotions and Prizes offered by Lunaland Casino are operated by Parana Plays LLC.

    3. YOUR PARTICIPATION

    Restrictions

    3.1. By creating an Account, downloading the App, or using the Website, or participating in any Lunaland Casino Game, You hereby declare and warrant the following:

    (a) You have read and agree to be bound to and abide by these Terms and Conditions;

    (b) You are over 18 years of age or such higher minimum legal age of majority as stipulated in the jurisdiction of your residence and are, under the laws applicable to you, legally allowed to participate in the Games offered on the Platform;

    (c) You will not access the Games or Website while located in one of the Excluded Territories.

    (d) You participate in the Games strictly in your personal capacity for recreational and entertainment purposes only;

    (e) You participate in the Games on your own behalf and not on the behalf of any other person;

    (f) All information that You provide to Us during the term of validity of these Terms and Conditions is true, complete and correct, and You will immediately notify Us of any change to such information;

    (g) Money that You use to purchase Luna Coins is not tainted with any illegality and, in particular, does not originate from any illegal activity or source;

    (h) You will not be involved in any fraudulent, collusive, fixing or other unlawful activity in relation to your or third parties’ participation in any of the Games and you will not use any software-assisted methods or techniques (including but not limited to bots designed to play automatically) or hardware devices for your participation in any of the Games. We reserve the right to invalidate any participation in the event of such behavior;

    (i) In relation to the purchase of Luna Coins, you will only use a valid Payment Medium which lawfully belong to you;

    (j) You will not sell or trade for value, or seek to sell or trade for value, or accept as a sale or trade for value, any Merchandise, Luna Coins, or Sweeps Coins provided to you via Lunaland Casino.

    3.2. LUNA COIN PURCHASES MADE FROM WITHIN THE STATES OF IDAHO, MICHIGAN, NEVADA AND WASHINGTON IN THE UNITED STATES OF AMERICA WILL BE VOIDED AND REFUNDED, MINUS AN ADMINISTRATIVE FEE OF UP TO 10% OF THE TOTAL PURCHASES MADE BY THE PLAYER, IN ADDITION TO ANY CHARGES THAT MAY BE LEVIED BY THE BANK OR FINANCIAL INSTITUTION MANAGING THE AFOREMENTIONED REVERSAL.

    Eligible Players

    3.3. Employees of Parana Plays LLC, any of its respective affiliates, subsidiaries, parent or holding companies, advertising agencies, or any other company or individual involved with the design, production, execution or distribution of the Games and their immediate family (spouse, parents, siblings and children, whether the relationship is by birth, marriage or adoption) and household members (people who share the same residence at least 6 months of the year) are not eligible to Participate.

    Acceptance

    3.4. By accepting these Terms and Conditions You agree that your Participation is at your sole option, discretion, and risk. You will have no claims whatsoever against Parana Plays LLC, or any of its partners, or respective directors, officers or employees in relation to any losses You incur.

    4. LICENSE

    4.1. Subject to your agreement and continuing compliance with these Terms and Conditions, Parana Plays LLC grants You a personal, non-exclusive, non-transferable, non-sublicensable, revocable, limited license to access and use the Platform, including Luna Coins, through a supported Web browser or mobile device, solely for your personal, private entertainment and no other reason.

    4.2. These Terms and Conditions do not grant You any right, title or interest in the Platform or Content.

    4.3. You acknowledge and agree that your license to use the Platform is limited by these Terms and Conditions and if you do not agree to, or act in contravention of, these Terms and Conditions, your license to use the Platform (including the Games and Content) may be immediately terminated.

    4.4. Where the Platform or any Game is deemed to be illegal under the laws of the jurisdiction in which you reside or are situated, you will not be granted any license to, and must refrain from accessing, the Platform or relevant Game.

    5. YOUR CUSTOMER ACCOUNT

    Single Account

    5.1. You are allowed to have only one Customer Account, including any Inactive Accounts, on the Platform. If you attempt to open more than one Customer Account, all accounts you have opened or try to open may be cancelled or suspended and the consequences described in clause 18.3 may be enforced

    5.2. You must notify us immediately if you notice that you have more than one registered Customer Account, whether active or not, on any one Platform. DO NOT CREATE A NEW CUSTOMER ACCOUNT IF YOU WISH TO CHANGE YOUR EMAIL, ADDRESS, OR NAME.

    Accuracy

    5.3. You are required to keep your registration details up to date at all times. If you change your address, email, phone number or any other contact details or personal information contact Customer Support via [email protected] in order to update your details. The name that you provide to us at registration must be identical to that listed on your government issued identification.

    Security and Responsibility of Your Customer Account

    5.4. As part of the registration process, you will have to choose a password to login into the Platform, unless you login to your Customer Account using the Facebook® login facility in which case your Facebook® password will apply.

    5.5. It is your sole and exclusive responsibility to ensure that your Customer Account login details and any Payment Mediums are kept secure and are only accessible by you. You accept full responsibility for any unauthorized use of your Customer Account and any activity linked to your Customer Account, including by a minor (which in all events is prohibited).

    5.6. You must not share your Customer Account or password with another person, let anyone else access or use your Customer Account or do any other thing that may jeopardize the security of your Customer Account.

    5.7. If you become aware of, or reasonably suspect that security in your Customer Account has been compromised, including loss, theft or unauthorized disclosure of your password and Customer Account details, you must notify us immediately.

    5.8. You are solely responsible for maintaining the confidentiality of your password and you will be held responsible for all uses of your Customer Account, including any purchases made under the Customer Account, whether those purchases were authorized by you or not.

    5.9. You are solely responsible for anything that happens through your Customer Account, whether or not you undertook those actions. You acknowledge that your Customer Account may be terminated if someone else uses it and engages in any activity that breaches these Terms and Conditions or is otherwise illegal.

    5.10. We are not responsible for any abuse or misuse of your Customer Account by third parties due to your disclosure of your login details to any third party, whether such disclosure is intentional or accidental, active or passive.

    Account Transfers

    5.11. You may never transfer Luna Coins or Sweeps Coins between Customer Accounts, or from your Customer Account to other players, or to receive Luna Coins or Sweeps Coins from other Customer Accounts into your Customer Account, or to transfer, sell or acquire Customer Accounts. Any attempt to circumvent these prohibitions is grounds for immediate closure of your Customer Account, without prejudice to any other rights or remedies available to us.

    Inactive Customer Accounts

    5.12. We reserve the right to deactivate your Customer Account if it is deemed to be an Inactive Account. If no transactions have been recorded on your Customer Account for 60 consecutive days, you may forfeit any Luna Coin or Sweeps Coin balance with no offer of any purchase refunds.

    Closure of Customer Account

    5.13. If you wish to close your Customer Account you may do so at any time by selecting the Contact Us link on the Platform and submitting a request to close your Customer Account. Closing your Customer Account will forfeit all continued access to and right to use, enjoy or benefit from any Luna Coins, Sweeps Coins and unredeemed Prizes associated with your Customer Account.

    5.14. If the reason behind the closure of your Customer Account is related to concerns about possible responsible social gameplay issues you must indicate this in your request to close your Customer Account. Further details are provided in our

    5.15. You may be able to re-open your Customer Account by sending a request to the Customer Support team. All requests for the re-opening of an account will be evaluated by our Customer Support and Compliance teams, who abide by strict customer protection guidelines. We reserve the right to refuse any request to re-open a Customer Account that was previously closed.

    Discretion to Refuse or Close Accounts

    5.16. We reserve the right to place limits on, suspend, close, or refuse to open a Customer Account in our sole discretion. If we close your Customer Account pursuant to clause 18 of these Terms and Conditions, the consequences set out in clause 18.3 shall apply. If we close your Customer Account for other reasons, we will make reasonable efforts to enable you to redeem any Prizes in your Customer Account, but any license to continued use, enjoyment or benefit of or from the Luna Coins and Sweeps Coins will be terminated.

    6. GAMES

    Rules

    6.1. Games offered on the Platform may have their own rules which are available on the Platform. It is your responsibility to read the rules of a Game before playing. You must familiarize yourself with the applicable terms of play and read the relevant rules before playing any Game

    Luna Coin Purchases

    6.2. The Payment Medium you use to purchase Luna Coins must be legally and beneficially owned by you and in your name. If it comes to our attention that the name you registered on your Customer Account and the name linked to your Payment Medium differ, your Customer Account will be immediately suspended. Should your Customer Account be suspended, we recommend that you contact Customer Support via this form for details regarding our verification process.

    6.3. All foreign exchange transaction fees, charges or related costs that may be incurred as a result of, or in relation to, your purchase of Luna Coins, are to be borne solely by you, including but not limited to any losses or additional costs arising from foreign exchange fluctuations.

    6.4. We reserve the right to request documents and information to verify the legal and beneficial ownership of the Payment Medium you use to make Luna Coin purchases.

    6.5. You agree that we and our Payment Administration Agents and payments facilitators may store your payment information (e.g., card number or token) to process your future purchases. By accepting these Terms and Conditions, you authorize Parana Plays LLC and our Payment Administration Agents and payments facilitators to store your payment credentials in compliance with applicable payment processing regulations.

    6.6. Parana Plays LLC begins processing a payment for the purchase of Luna Coins when you click on the PURCHASE button.

    6.7. NO REFUNDS. PURCHASES OF LUNA COINS ARE FINAL AND ARE NOT REFUNDABLE, TRANSFERABLE OR EXCHANGEABLE. You agree to notify us about any billing problems or discrepancies within 30 days of the date of your purchase. If you do not bring them to our attention within 30 days, you agree that you waive your right to dispute such problems or discrepancies. You are responsible for and agree to reimburse us for all reversals, chargebacks, claims, fees, fines, penalties and any other liability incurred by us (including costs and related expenses) that were caused by or arising out of payments that you authorized or

    Luna Coin and Sweeps Coin Balance

    6.8. You may participate in any Game only if you have sufficient Luna Coins or Sweeps Coins (as applicable) in your Customer Account for such Participation. We will not extend you any credit whatsoever for the purchase of Luna Coins or otherwise.

    6.9. From time to time, we may assign minimum or maximum Luna Coin purchases as specified and offered on the Platform.

    6.10. Once a Luna Coin purchase has been made, the funds will be drawn from your Payment Medium as soon as practicable.

    6.11. The purchase of Luna Coins is the purchase of a license that allows you to Participate in Standard Play Games and is not the deposit of funds which can be withdrawn. Funds used to purchase Luna Coins will not, and cannot, be refunded to you, except as provided for in clause

    6.12. LUNA COINS DO NOT HAVE ANY REAL MONEY VALUE.

    6.13. Luna Coins or Sweeps Coins that have been submitted for play and accepted cannot be changed, withdrawn or cancelled and the Luna Coins or Sweeps Coins (whichever applicable) will be drawn from your Luna Coin or Sweeps Coins balance instantly.

    6.14. If you are found to have one or more of your purchases returned or reversed or charged back, your Customer Account will be suspended. If this occurs, the amount of such purchases will constitute a debt owed by you to us and you must immediately remit payment for such purchases through an alternative payment method. Until payment is received by us or our Payment Administration Agent, any purchases and winnings will be deemed void and requests to redeem Sweeps Coins for Prizes will not be allowed.

    6.15. In Accordance with the Sweeps Rules:

    (a) Unless we require otherwise, any Sweeps Coin allocated to you is only required to be played once before it is eligible to be redeemed as a Prize; and

    (b) We may, in our sole discretion, require that any Sweeps Coins allocated to you be played a greater number of times (not exceeding 10) in any combination of Sweeps Coin Games before it is able to be redeemed as a Prize.

    Void Games

    6.16. We reserve the right to declare Participation in a Game void, partially or in full, if, in our sole discretion, we deem it obvious that there was an error, mistake, misprint or technical error, fraud, or other action invalidating play.

    Final Decision

    6.17. In the event of a discrepancy between the result showing on a user’s device and the Parana Plays LLC server software, the result showing on the Parana Plays LLC server software will be the official and governing result.

    7. PROMOTIONS

    7.1. All promotions, including contests, special offers, and bonuses are subject to these Terms and Conditions and to additional terms that may be published at the time of the promotion.

    7.2. In the event and to the extent of any conflict between these Terms and Conditions and any promotion-specific terms and conditions, the promotion-specific terms and conditions will prevail.

    7.3. Parana Plays LLC reserves the right to withdraw or modify such promotions without prior notice to you.

    7.4. If, in the reasonable opinion of Parana Plays LLC, we form the view that a Registered Customer is abusing any promotion, to derive any advantage or gain for themselves or other Registered Customers, including by way of Fraudulent Conduct, we may, at our sole discretion, withhold, deny or cancel any advantage, bonus or prize as we see fit.

    7.5. Without limiting clause 12.4 unless restricted by applicable law, you confirm that you grant Parana Plays LLC an irrevocable, perpetual, worldwide, non-exclusive, royalty-free license to use in whatever way we see fit, and without further acknowledgement of you as the author, any Content you post or publish as part of a promotion, contest or competition.

    8. FINANCIAL TERMS OF USE

    Verifications and Due Diligence

    8.1. You agree that we are entitled to conduct any identification, credit and other verification checks that we may reasonably require and/or that are required of us under applicable laws. We reserve the right to report any behavior that, in our opinion, is deemed suspicious, to applicable regulatory authorities.

    8.2. You acknowledge that we are committed to provide a safe play environment for our users and the company and we reserve the right to obtain enhanced due diligence for all high-risk players which may include Politically Exposed Persons (“PEP”) and/or any registered Customer. We reserve the right to carry out such additional verification procedures at any time.

    8.3. We reserve the right to monitor your transaction activity. If we believe you are engaging in suspicious behavior, we reserve the right prevent you from engaging in any further transactions (including deposits and withdrawals) until additional verification procedures and due diligence are conducted to our satisfaction. If you refuse to provide the information that is requested pursuant to these procedures, or, if you intentionally provide factually inaccurate information, we reserve the right to permanently close your Customer Account, and, if appropriate, report you to applicable regulatory authorities.

    8.4. You may be asked to provide information about your source of funds, financial standing, occupation, and other similar details. The Company reserves the right to restrict your Customer Account, including limiting the amount you can purchase, if you fail to provide the required information. The Company is not obligated to inform you of such investigations taking place, and third-party companies may be used to perform the investigation.

    8.5. Where any identification, credit or other verification check we require cannot be completed to our satisfaction because you have not provided the documents within 7 days of the date the document was first requested, we reserve the right to deactivate your Customer Account. You will not be able to purchase Luna Coins until this verification check has been successfully completed. Furthermore, if the documents fail the Company’s internal security checks or are suspected of having been tampered with, the Company is not obligated to accept them as valid and provide feedback on the findings.

    8.6. You agree that the Company may collect personal information from you in order to verify your identity. That information we collect may be shared with third party service providers, in accordance with the terms of our Privacy Policy, to facilitate the verification process.

    Credit Checks

    8.7. We reserve the right to run external verification checks on all account holders with third party verification agencies based on the information provided on registration.

    Forfeiture

    8.8. Sweeps Coins or Luna Coins may be forfeited if a Customer Account is deactivated for any reason.

    Updating Payment Details

    8.9. Updating or adding additional payment details may only be done by you when logged into your Customer Account. We cannot update or add additional payment details on your behalf.

    Mistaken Credits

    8.10. If we mistakenly credit your Customer Account from time to time with Luna Coins, Sweeps Coins, or prizes that do not belong to you, whether due to a technical error, human error or otherwise, the amount credited will remain the property of Parana Plays LLC and will be deducted from your Customer Account at the earliest opportunity.

    9. REDEMPTION OF PRIZES

    Prize Redemption Methods

    9.1 Subject to these Terms and Conditions:

    (a) When you choose to redeem Prizes for gift cards, the gift cards will be allocated to the email address that you have registered against your Customer Account, or if this is not technically possible, then to an alternative email address you nominate, provided that email address is also your address and not that of a third party; and

    (b) When you choose to redeem Prizes for cash, the cash payment will be made to the Payment Medium from which you purchased Luna Coins, or if this is not technically possible, then to an alternative financial account you nominate, provided that account is legally and beneficially owned by you. We reserve the right to require the use of the same payment method for redemption of Prizes as was used to purchase Luna Coins, or a specific payment method at our own discretion.

    Limits and Fees

    9.2. We reserve the right to charge fees for processing the redemption of Prizes to you and to set a minimum redemption threshold of SC 100 for Prize redemptions.

    9.3. In New York and Florida, the maximum redemption value for a Prize won on any one spin or play is USD $5,000 and any Prize with a value in excess of USD $5,000 will be reduced to a maximum value of USD $5,000.

    9.4. We reserve the right, in our sole discretion, to limit the value of your Prize redemptions to either

    (a) $10,00 per day; or

    (b) Any other amount over any time that we consider necessary to satisfy our regulatory obligations or the requirements of our partners and suppliers.

    Your Responsibility for Prize Redemptions and Accuracy of Details

    9.5. When you choose to redeem Prizes for gift cards, it is your sole responsibility to ensure that the email address and all relevant details you provide are accurate. If the details you have provided are not accurate, and we have processed the redemption using the details you have provided, the redemption of that Prize is complete and we are not required to reissue the gift cards.

    9.6. Subject to clause 9.7 we will not make payments into an account or online wallet which does not match your verified name or the name you provided when registering your Customer Account, or that is not legally and beneficially owned by you.

    9.7. Prizes redeemed for cash:

    (a) Will be paid into a joint account or joint wallet provided that one of the names on the joint account or joint wallet matches the name you provided when registering your Customer Account or your verified name and all verification checks we require in relation to you and the other account holder are completed to our satisfaction. For the avoidance of doubt, if either joint account holder does not satisfy our verification requirements, as determined solely at our discretion, we will not make payments into the nominated joint account.

    (b) Will NOT be paid into:

    1. A joint account or joint wallet where one of the joint owners is a minor; or
    2. Custodial accounts; or
    3. Any account held on trust for, or for the benefit of, a third party (including a minor).

    9.8. Where you are required to provide the details of your financial institution, bank account or online wallet, you agree that you are solely responsible for the accuracy of those details. You further agree that, where you have chosen to redeem a Prize for cash and the details you have provided are not accurate, and we have processed the payment using the details you have provided, the redemption of that Prize is complete and we cannot and are not required to reverse or reissue the payment.

    9.9. You acknowledge and agree that, if your financial institution will not accept payments from Parana Plays LLC or where your bank account or online wallet does not meet the requirements in these Terms and Conditions:

    (a) You will be required to nominate an alternative bank account for the payment;

    (b) There will be delays in the processing of the payment to you; and

    (c) If you are unable to nominate an alternative bank account which meets the requirements set out in these Terms and Conditions within 60 days of a request from us to do so, Parana Plays LLC, is not obliged to make the relevant payments to you and may in its discretion deem the Prizes to be void.

    9.10. All taxes associated with the receipt of any Prize are the sole responsibility of the winner.

    Currency

    9.11. All Luna Coin purchases and direct bank transfer payments are executed in USD. It is a Player’s responsibility to ensure that their nominated bank account can accept transactions in USD.

    9.12. All foreign exchange transaction fees, charges or related costs that you may incur as a result of, or in relation to, payments made by the Parana Plays LLC to you are to be borne solely by you, including but not limited to any losses or additional costs arising from foreign exchange fluctuations. Timing and Frequency for Prize Redemptions

    9.13. We process requests to redeem Prizes in the order in which they are received. Our goal is to process your request as soon as practicable.

    9.14. We will only process one Prize redemption request per Customer Account in any 24-hour period.

    9.15. Where you choose to redeem Prizes for cash you acknowledge and agree that it may take up to 10 business days to process the relevant payment into your nominated bank account.

    9.16. There may be delays in payments due to our identity verification process and certain Payment Mediums will require additional verification at the time of redemption.

    9.17. Payments of over $10,000 may require a longer processing time than usual due to bank clearance and security and fraud checks and may also be paid in more than one lump sum. This may add up to 7 days to the normal processing time but is dependent on the circumstances of each individual case.

    9.18. Without limiting clause 9.2, you can request to redeem a Prize of any value; however, we reserve the right to:

    (a) Reject a Prize redemption request on the basis that it exceeds the limits referred to in clause 9.3 or 9.4; or

    (b) Allocate or pay Prizes in smaller increments over a number of days until all of the Prize has been allocated or paid.

    Payment Administration Agent.

    9.19. You acknowledge and agree that we may, in our sole discretion, from time to time, appoint one or more Payment Administration Agents to accept or make payments (including merchant facilities) from or to Players on our behalf.

    9.20. A Payment Administration Agent will have the same rights, powers and privileges that we have under these Terms and Conditions and will be entitled to exercise or enforce their rights, powers and privileges as our agent or in their own name.

    9.21. In no event will we be liable to any Player for any loss, damage or liability resulting from the Payment Administration Agent’s negligence or acts beyond the authority given by Parana Plays LLC.

    Refused Prizes

    9.22. If you choose to redeem Prizes for cash but refuse to accept payments made to your nominated bank account by Parana Plays LLC, you must refuse the amount in its entirety. Where you refuse to accept payment to your nominated bank account more than twice in any 3-month period, Parana Plays LLC reserves the right to suspend your Customer Account to undertake investigations to ensure that the Platform is not being used as a vehicle for fraudulent activity.

    Affidavit of Eligibility

    9.23. In order to receive a Prize, Users may be required via e-mail or U.S. Mail to receive and return an executed affidavit of eligibility, a liability release, and, where lawful, a publicity release (collectively, the “Affidavit”) within seven (7) days of notification.  By participating in the Sweepstakes offered by Parana Plays LLC You agree to receive via e-mail or U.S. Mail and return an executed Affidavit, as applicable, and You agree that if such documents are not returned within the specified time period, or if the prize or prize notification is unclaimed or returned as undeliverable, or if You are not in compliance with these Terms, the prize will be forfeited at Our discretion.

    10. RESPONSIBLE SOCIAL GAMEPLAY

    10.1. Parana Plays LLC actively supports responsible social gameplay and encourages its Players to make use of a variety of responsible social gameplay features.

    10.2. We provide mechanisms through which you can impose restrictions on your social gameplay, including:

    (a) Self-exclusion periods;

    (b) Permanent closure of your  account;

    (c) Time limits; and/or

    (d) Deposit Limits.

    10.3. We refer you to our RESPONSIBLE SOCIAL GAMING  for full details.

    10.4. We are committed to providing excellent customer service. As part of that pledge, Parana Plays LLC will make all reasonable efforts to enforce its responsible social gameplay policies. However, Parana Plays LLC does not accept any responsibility or liability if you nevertheless continue gameplay and/or seek to use the Platform with the intention of deliberately avoiding the relevant measures in place and/or Parana Plays LLC is unable to enforce its measures/policies for reasons outside of Parana Plays LLC’s control.

    11. FRAUDULENT CONDUCT

    11.1. You may not, directly or indirectly:

    (a) Hack into any part of the Games or Platform through password mining, phishing, or any other means;

    (b) Attempt to modify, reverse engineer, or reverse-assemble any part of the Games or Platform;

    (c) Knowingly introduce viruses, Trojans, worms, logic bombs, spyware, malware, or other similar material;

    (d) Circumvent the structure, presentation or navigational function of any Game so as to obtain information that is not publicly available on the Platform;

    (e) Engage in any form of cheating or collusion;

    (f) Use the Services and the systems of Parana Plays LLC, to facilitate any type of illegal money transfer (including money laundering proceeds of crime);

    (h) Use a Virtual Private Network (VPN) or proxy or any other software or device designed to change or hide the real location from which you are connecting to our website and services; or

    (g) Participate in or take advantage of, or encourage others to participate in or take advantage of schemes, organizations, agreements, or groups designed to share:

    1. special offers or packages emailed to a specific set of players and redeemable by URL; or
    2. identification documents (including, but not limited to, photographs, bills and lease documents) for the purpose of misleading Parana Plays LLC, as to a Player’s identity.

    11.2. You must not use the Platform for any unlawful or fraudulent activity or prohibited transaction (including Fraudulent Conduct) under the laws of any jurisdiction that applies to you. We monitor all transactions in order to prevent money laundering.

    11.3. If Parana Plays LLC, suspects that you may be engaging in, or have engaged in fraudulent, unlawful or improper activity, including money laundering activities or any conduct which violates these Terms and Conditions, your access to the Platform will be suspended immediately and your Customer Account may be closed. If your Customer Account is suspended or closed under such circumstances, Parana Plays LLC is under no obligation to reverse any Luna Coin purchases you have made or to redeem any Sweeps Coins or Prizes that may be in your Customer Account. In addition, Parana Plays LLC, may pass any necessary information on to the relevant authorities, other online service providers, banks, credit card companies, electronic payment providers or other financial institutions. You will cooperate fully with any Parana Plays LLC investigation into such activity.

    11.4. If you suspect any unlawful or fraudulent activity or prohibited transaction by another Player, please notify us immediately via the means of communication listed in the Customer Complaints procedure (described in clause 17).

    12. INTELLECTUAL PROPERTY

    12.1. The computer software, the computer graphics, the Platform and the user interface that we make available to you is owned by, or licensed to, Parana Plays LLC or its associates and protected by intellectual property laws. You may only use the software for your own personal, recreational uses in accordance with all rules, terms and conditions we have established (including these Terms and Conditions and the Sweeps Rules) and in accordance with all applicable laws, rules and regulations.

    12.2. You acknowledge that Parana Plays LLC is the proprietor or authorized licensee of all intellectual property in relation to any Content.

    12.3. Your use of the Games and Platform does not provide you with any intellectual property rights in the Content, Games or Platform.

    12.4. You grant us and represent and warrant that you have the right to grant us, an irrevocable, perpetual, worldwide, non-exclusive, royalty-free license to use in whatever way we see fit, any information, images, videos, comments, messages, music or profiles you publish or upload to any website or social media page controlled and operated by Parana Plays, LLC.

    12.5. You must not reproduce or modify the Content in any way, including by removing any copyright or trademark notice.

    12.6. All trademarks and logos displayed in the Games and Platform are the property of their respective owners and are protected by applicable trademark and copyright laws.

    13. THIRD PARTY WEBSITES

    Third Party Websites

    13.1. You acknowledge and agree that Parana Plays LLC:

    (a) Is not responsible for Third Party Websites; and

    (b) Makes no guarantee as to the content, functionality, or accuracy of any Third Party Website.

    13.2. You further acknowledge that some Third Party Websites may be fraudulent in nature, offering Luna Coins or Sweeps Coins which the operators of those websites are not authorized to provide, in an effort to induce you to reveal personal information (including passwords, account information and credit card details). You agree that Parana Plays LLC, is not responsible for any actions you take at the request or direction of these, or any other Third Party Websites. WE DO NOT AUTHORIZE ANY THIRD PARTY TO OFFER LUNA COINS OR SWEEPS COINS. Any such offer should be deemed fraudulent and disregarded.

    13.3. Third Party Websites are subject to the terms and conditions outlined by that third party.

    Links

    13.4. Any links to Third Party Websites do not:

    (a) Indicate a relationship between Parana Plays LLC and the third party; or

    (b) Indicate any endorsement or sponsorship by Parana Plays LLC of the Third Party Website, or the goods or services it provides, unless specifically indicated by Parana Plays LLC.

    13.5. Where a website controlled and operated by Parana Plays LLC contains links to various social networking sites, such as Facebook®, Instagram® and Twitter®, you acknowledge and agree that:

    (a) Any comments or content that you post on such social networking sites are subject to the terms and conditions of that particular social networking site;

    (b) You will not post any comments that are false, misleading or deceptive or defamatory to us, our employees, agents, officers or other players; and

    (c) We are not responsible or liable for any comments or content that you or others post on social networking sites.

    14. DISRUPTIONS AND CHANGE

    No Warranties

    14.1. The Platform is provided on an “as is” basis and to the fullest extent permitted by law, we make no warranty or representation, whether express or implied, in relation to the satisfactory quality, fitness for purpose, completeness or accuracy of the Platform (including the Games and Content).

    Malfunctions
    14.2. Parana Plays LLC is not liable for any downtime, server disruptions, lagging, or any technical or political disturbance to Game play, nor attempts by you to Participate by methods, means or ways not intended by us.

    14.3. Parana Plays LLC accepts no liability for any damages or losses which are deemed or alleged to have arisen out of or in connection with any Platform or its content including, without limitation, delays or interruptions in operation or transmission, loss or corruption of data, communication or lines failure, any person’s misuse of a Platform or its content or any errors or omissions in content.

    14.4. In the event of a Platform system malfunction all Game play on that Platform is void.

    14.5. In the event a Game is started but fails to conclude because of a failure of the system, Parana Plays LLC will use commercially reasonable methods to reinstate the amount of Luna Coins played in the Game to you by crediting it to your Customer Account. Parana Plays LLC reserves the right to alter Player balances and account details to correct such mistakes.

    14.6. Parana Plays LLC reserves the right to remove any part of the Games from the Platform at any time. Any part of the Games that indicate incorrect behavior affecting game data, Sweeps Coin or Luna Coin balances or other balances, that may be due to misconfiguration or a bug, will be cancelled and removed from the Platform. Player balances and account details may be altered in such cases in order to correct any mistake.

    Change

    14.7. Parana Plays LLC reserves the right to suspend, modify, remove or add Content to the Platform at its sole discretion with immediate effect and without notice to you. We will not be liable to you for any loss suffered as a result of any changes made or for any modification or suspension of or discontinuance of the Platform (including any game thereon) and you will have no claims against Parana Plays LLC in such regard.

    Service Suspension

    14.8. We may temporarily suspend the whole or any part of the Platform for any reason at our sole discretion. We may, but will not be obliged to, give you notice of such suspension. We will restore the Platform, as soon as is practicable, in our sole discretion, after such temporary suspension.

    Changes to Jurisdiction Regulation

    14.9. The Company monitors legal changes taking place across the world. In the event of any proposed legal change in any region, we reserve the right to immediately suspend all access to the Website for any user playing from where the proposed changes are occurring. In the event of such a change, all Sweeps Coins, Prizes, and Luna Coins shall be void with no financial compensation offered.

    Territorial Availability

    14.10. The Platform, or any feature thereof (including any and all Games, promotions, challenges and Content), may not be available in all territories and jurisdictions and the Company makes no representation that the Platform is or shall remain available for use in any particular territories and jurisdictions. You acknowledge and agree that Parana Plays LLC may (at its sole discretion) change, restrict or prohibit the availability of all or a portion of the Platform in certain territories and jurisdictions at any time, and you will have no claims against Parana Plays LLC in such regard.

    15. VIRUSES

    15.1. Although we take all reasonable measures to ensure that the Platform is free from viruses we cannot and do not guarantee that the Platform is free of such problems. It is your responsibility to protect your systems and have in place the ability to reinstall any data or programs lost due to a virus.

    16. PRIVACY POLICY

    16.1. Parana Plays LLC, is committed to protecting and respecting your privacy and complying with all applicable data protection and privacy laws.

    16.2. Our Privacy Policy is inseparably linked to these Terms and Conditions and its acceptance is a prerequisite to account registration.

    16.3. If you have given consent when registering to receive marketing communications from Parana Plays LLC in respect of its offerings by way of email, post, SMS and telephone notifications, you may unsubscribe from at any time by contacting Customer Support via email at [email protected], or, alternatively, you may use the contact preferences facility available online. 

    16.4. In the event of closing your account including and not limited to Self-Exclusion, Permanent Closure, it can take up to 24 business hours to be removed from marketing and promotional emails and materials.

    17. COMPLAINTS AND CUSTOMER SUPPORT

    17.1. If you would like to contact our Customer Support department or have a complaint regarding our Platform (including any game), you may contact us via email at [email protected].

    17.2. To protect your privacy, all email communications between you and Parana Plays LLC should be carried out using the email address that you have registered against your Customer Account held with Parana Plays LLC. Failure to do so may result in our response being delayed.

    17.3. The following information must be included in any written communication with Parana Plays LLC (including a complaint):

    (a) Your username;

    (b) Your first and last name, as registered on your Customer Account;

    (c) A detailed explanation of the complaint/claim; and

    (d) Any specific dates and times associated with the complaint/claim (if applicable).

    17.4. Failure to submit a written communication with the information outlined above may result in a delay in our ability to identify and respond to your complaint/claim in a timely manner. The Customer Support department will investigate official complaints immediately. The Customer Support department will endeavor to respond to official complaints within 5 calendar days of lodgment.

    17.5. In some circumstances, the Customer Support department will require up to 10 days to respond to a complaint. In this case, the player will be informed of the delay within 3 days of lodging the complaint.

    18. DEACTIVATION/SUSPENSION OF ACCOUNT

    18.1. Parana Plays LLC hereby reserves the right to deactivate or suspend your Customer Account for any reason whatsoever at any time without notifying you.

    18.2. Without limiting clause 19.1 we hereby reserve the right, at our sole discretion, to deactivate or suspend your Customer Account (notwithstanding any other provision contained in these Terms and Conditions) where we have reason to believe that you have engaged or are likely to engage in any of the following activities:

    (a) You breached, or assisted another party to breach, any provision of these Terms and Conditions, or we have a reasonable ground to suspect such breach;

    (b) You have more than one Customer Account, including any Inactive Account, on any Platform;

    (c) The name registered on your Customer Account does not match the name on the financial/bank account and/or the credit/debit card(s) used to make purchases on the said Customer Account;

    (d) Your communication with us consists of harassment or offensive behavior, including (but not limited to) threatening, derogatory, abusive or defamatory statements, or racist, sexually explicit, pornographic, obscene or offensive language;

    (e) Your Customer Account is deemed to be an Inactive Account;

    (f) You become bankrupt;

    (g) You provide incorrect or misleading information while registering a Customer Account;

    (h) Your identity cannot be verified;

    (i) You attempt to use your Customer Account through a VPN, proxy or similar service that masks or manipulates the identification of your real location, or by otherwise providing false or misleading information regarding your citizenship, location or place of residence, or by playing Games using the Platform through a third party or on behalf of a third party;

    (j) You are not over 18 years of age;

    (k) You are located in a jurisdiction where Participation is illegal;

    (l) You have allowed or permitted (whether intentionally or unintentionally) someone else to Participate using your Customer Account;

    (m) You have played in tandem with other Player(s) as part of a club, group, etc., or played the Games in a coordinated manner with other Player(s) involving the same (or materially the same) selections;

    (n) Without limiting clause 6.14 where Parana Plays LLC, has received a “charge back”, claim or dispute and/or a “return” notification via a payment mechanism used on your financial/bank account or online wallet;

    (o) You have failed our due diligence procedures, or are found to be colluding, cheating, money laundering or undertaking any kind of fraudulent activity; or

    (p) It is determined by Parana Plays LLC that you have employed or made use of a system (including machines, computers, software or other automated systems such as bots) designed specifically to gain an unfair advantage.

    (q) Where Parana Plays LLC determines that it is under a legal obligation or to protect Parana Plays LLC, you, other players, or other third parties.

    18.3. If Parana Plays LLC deactivates or suspends your Customer Account for any of the reasons referred to in clause 18.2 above, you will be liable for any and all claims, losses, liabilities, damages, costs and expenses incurred or suffered by Parana Plays LLC (together “Claims”) arising therefrom and you will indemnify and hold Parana Plays LLC harmless on demand for such Claims.

    18.4. If we have reasonable grounds to believe that you have participated in any of the activities set out above then we reserve the right to withhold all or part of the balance and/or recover from your Customer Account any Luna Coins, Sweeps Coins, or Prizes that are attributable to any of the activities contemplated above. In such circumstances, your details may be passed on to any applicable regulatory authority, regulatory body or any other relevant external third parties.

    18.5. If your Customer Account is deactivated as a result of closure of the Platform or similar event, any temporary licenses granted to You shall immediately be terminated and no refunds for purchases of Luna Coin purchases shall be due.

    18.6. The rights set out in clause 18 are without prejudice to any other rights that we may have against you under these Terms and Conditions or otherwise.

    19. INDEMNITY AND LIMITATION OF LIABILITY.

    Indemnity

    19.1. You hereby agree to indemnify and hold harmless us, our directors, officers, employees, shareholders, agents and affiliates, our ultimate parent and parent companies and any of our subsidiaries against any and all costs, expenses, liabilities and damages (whether direct, indirect, special, consequential, exemplary or punitive or other, including attorney’s fees arising from any participation by you, including without limitation:

    (a) Accessing or using the platform;

    (b) Re-use of any content at, or obtained from, the platforms or any other source whatsoever;

    (c) Facilitating or making a payment into your customer account;

    (d) Playing the games through any delivery mechanism offered; and

    (e) Acceptance and use of any prize.

    Limitation of Liability

    19.2. To the maximum extent permitted by applicable law, under no circumstances whatever will we or our affiliates, subsidiaries, partners, officers, directors, employees, shareholders, agents, licensors, subcontractors and suppliers, be responsible or liable to you or to any other entity, even if advised of the possibility of such damages, under any legal theory, whether contract, tort or otherwise, for any indirect, incidental, consequential, special, exemplary, or punitive damages, including any lost profits and lost business opportunities, business interruption, lost revenue, income, goodwill, use of data or other intangible losses, in each case that result from or relate in any manner to your participation or any other act or omission by us.

    19.3. To the fullest extent permitted by applicable law, under no circumstances will we, our affiliates, subsidiaries, partners, officers, directors, employees, shareholders, agents, licensors, subcontractors or suppliers, be liable to you for more than the amount you have paid us in the thirty (30) days immediately preceding the date on which you first assert any such claim. You acknowledge and agree that if you have not paid us any amounts in the thirty (30) days immediately preceding the date on which you first assert any such claim, your sole and exclusive remedy for any dispute with us is to stop using the platform and to close your Customer Account.

    19.4. You recognize and agree that the warranty disclaimers in clauses 14 and 15 and the indemnities and limitations of liability in this clause 19, are material and bargained-for bases of these terms and that they have been taken into account and reflected in the decision by you to enter into these terms and conditions. Depending on where you reside and use the Platform, some of the limitations contained in this clause 19 may not be permissible. In such a case, they will not apply to you, solely to the extent so prohibited.

    Negligence and Willful Misconduct

    19.5. Nothing in these Terms and Conditions will operate so as to exclude any liability of Parana Plays LLC for death or personal physical injury that is directly and proximately caused by Parana Plays LLC’s gross negligence or willful misconduct.

    Survival of Obligations

    19.6. Clause 21 survives the termination of these Terms and Conditions for any reason.

    20. PARANA PLAYS LLC NOT A FINANCIAL INSTITUTION

    20.1. You will not receive any interest on outstanding Prizes, and you will not treat Parana Plays LLC as a financial institution.

    No Legal or Tax Advice

    20.2. You, not Parana Plays LLC, are responsible for filing and paying applicable state and federal taxes on any winnings. Parana Plays LLC does not provide tax or legal advice, nor should any statement in this Agreement or on the Platform be construed as tax advice.

    21. DISPUTE RESOLUTION AND AGREEMENT TO ARBITRATE

    21.1. PLEASE READ THIS CLAUSE 21 CAREFULLY AS IT REQUIRES YOU TO ARBITRATE CERTAIN DISPUTES AND CLAIMS ON AN INDIVIDUAL BASIS AND LIMITS THE MANNER IN WHICH YOU CAN SEEK RELIEF FROM PARANA PLAYS LLC. THIS CLAUSE 21 WILL BE CONSTRUED UNDER AND BE SUBJECT TO THE FEDERAL ARBITRATION ACT, NOTWITHSTANDING ANY OTHER CHOICE OF LAW SET OUT IN THESE TERMS AND CONDITIONS.

    Overview of Dispute Resolution Process

    21.2. In the event a dispute arises between us, we are committed to addressing your concerns and participating in a fair dispute resolution process. To this end, these Terms provide for a two-part process to address any disputes that may arise between you and the Company: (1) a mandatory informal dispute resolution process with our Customer Support Team, as outlined above in clause 17; and (2) a binding arbitration in accordance with the terms of this Arbitration Agreement. You and the Company each retain the right to seek resolution of the dispute in small claims court as an alternative to arbitration, provided that the dispute is within the scope of the court’s jurisdiction and provided that such action remains in such court and advances only on an individual (non-class, non-representative basis).

    21.3. Arbitration procedures are generally more efficient, but also simpler and less formal than a lawsuit in court. Arbitration uses a neutral and impartial arbitrator instead of a judge or jury. The arbitrator’s decisions are as enforceable as any court order and are subject to very limited review by a court. However, an arbitrator can award the same damages and relief on an individual basis that a court can award to an individual. The arbitrator’s decision will be final and binding. Other rights you or we would have in court may also not be available in arbitration.

    Complaint Resolution

    21.4. We want to address any concerns you may have without needing a formal legal case.

    21.5. Before initiating arbitration against Parana Plays LLC  you agree to try to resolve any complaint in accordance with clause 17. If your Dispute is not resolved  within thirty (30) days of your first email to customer service (in accordance with the terms set out in clause 17), you may initiate Dispute resolution as set out in this clause 21.

    21.6. Parana Plays LLC agrees that it will take all reasonable efforts to contact you and resolve any claim it may possess informally prior to taking any formal action.

    Arbitration

    21.7. We Both agree to Binding Arbitration. By agreeing to these Terms and Conditions, you and Parana Plays LLC each agree that any and all past, present and future disputes, claims or causes of action between you and Parana Plays LLC which arise out of, or are related to, these Terms and Conditions, the formation of these Terms and Conditions, the validity or scope of these Terms and Conditions, including this clause 21, your Participation or other access to or use of the Platform, or any other dispute concerning the breach, enforcement, construction, validity, interpretation, enforceability, or arbitrability of  these Terms and Conditions or this Agreement between You and Parana Plays LLC, and whether arising prior to or after your agreement to this clause 21(Dispute Resolution and Agreement to Arbitrate) (collectively, “Disputes”), shall be resolved exclusively and finally by binding arbitration governed by the procedure set out below. For the avoidance of doubt, we agree and delegate to the arbitrator the exclusive authority to determine his or her own jurisdiction over the Dispute, including any objections to the scope, validity, enforceability, or severability of this Agreement or its provisions, as well as the arbitrability of any claims or counterclaims presented as part of the Dispute.

    Opting Out of the Agreement to Arbitrate

    21.8. Opt-out of Agreement to Arbitrate. YOU HAVE THE RIGHT TO OPT-OUT OF THE BINDING ARBITRATION PROVISIONS SET FORTH ABOVE WITHIN THIRTY (30) DAYS FROM THE DATE THAT YOU FIRST CONSENT TO THIS AGREEMENT.

    21.9. To exercise your right to opt out, you must contact [email protected] with the subject line ARBITRATION OPT OUT within 30 days of first accepting these Terms and Conditions. Your email must include your first and last name and a statement that you decline this arbitration clause. By opting out of this clause, you will not be precluded from using the Platform, but neither You nor Parana Plays LLC will be able to invoke the mutual agreement to individually arbitrate to resolve Disputes. Whether to agree to arbitration is an important decision. It is your decision to make and you are not required to rely solely on the information provided in these Terms and Conditions. You should take reasonable steps to conduct further research and, if you wish, to consult with the counsel of your choice.

    21.10. NOTICE OF DECISION TO OPT OUT OF THIS ARBITRATION AGREEMENT SENT AFTER THE THIRTY-DAY PERIOD SHALL NOT BE EFFECTIVE AND USERS MUST PURSUE THEIR DISPUTE THROUGH BINDING ARBITRATION OR SMALL CLAIMS COURT.

    Arbitration Procedures and Fees

    21.11. You and Parana Plays LLC agree that:

    (a) This Arbitration Agreement evidences a transaction in interstate commerce and the Federal Arbitration Act governs all substantive and procedural interpretation and enforcement of this Arbitration Agreement. JAMS will administer the arbitration under its Comprehensive Arbitration Rules and Procedures or successor rules, which are in effect at the time arbitration is sought (the JAMS Rules). The JAMS Rules are hereby incorporated into this Agreement and Terms and Conditions. Those rules are available at www.jamsadr.com. You may also access the Rules by calling 1-800-352-5267. PLEASE REVIEW THESE RULES CAREFULLY AS THEY GOVERN THE PROCEDURES AND COSTS ASSOCIATED WITH THE ARBITRATION OF DISPUTES BETWEEN YOU AND THE COMPANY.

    (b) Arbitration will proceed on an individual basis.

    (c) Arbitration will be handled by a sole arbitrator in accordance with the JAMS Rules.

    (d) The JAMS Rules will govern payment of all arbitration fees.

    (e) JAMS shall retain discretion as to the interpretation and application of the JAMS Rules.

    (f) Except as otherwise may be required by the JAMS Rules, the arbitration will be held (1) in Delaware, USA; (2) in any other location mutually agreed upon by the parties; or (3) at your election, conducted via telephone or other remote electronic means.

    (g) All parties participating in the arbitration process have the right, at their own expense, to be represented by a spokesperson of their own choosing.

    (h) The arbitrator’s decision shall be final and binding. Any award of the arbitrator may be entered as a judgment in any Court having jurisdiction.

    Arbitration to Proceed Individually

    21.12. You and Parana Plays LLC agree that the arbitration of a Dispute will proceed on an individual basis and neither You nor Parana Plays LLC may bring a claim as a Collective Action.

    21.13. Without limiting the generality of clause 21.8, and as an example only, a claim to resolve a Dispute against Parana Plays LLC will be deemed a Collective Arbitration if two or more similar claims for arbitration are filed concurrently by or on behalf of one or more person.

    21.14. For the purposes of clause 21.12, the term ‘concurrently’ means that both arbitrations are pending (filed but not resolved) at the same time.

    Waiver of Class Action and Collective Arbitration

    21.15. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, WHETHER THE DISPUTE IS HEARD IN ARBITRATION OR IN COURT (i.e., IN THE EVENT YOU HAVE OPTED OUT OF ARBITRATION), NEITHER YOU NOR PARANA PLAYS LLC, WILL BE ENTITLED TO CONSOLIDATE, JOIN OR COORDINATE DISPUTES WITH OR INVOLVING OTHER INDIVIDUALS OR ENTITIES, OR PARTICIPATE IN ANY COLLECTIVE ARBITRATION (AS DEFINED ABOVE) OR ARBITRATE OR LITIGATE ANY DISPUTE IN A REPRESENTATIVE CAPACITY, INCLUDING AS A REPRESENTATIVE MEMBER OF A CLASS OR IN A PRIVATE ATTORNEY GENERAL CAPACITY. IN CONNECTION WITH ANY DISPUTE (AS DEFINED ABOVE), ALL SUCH RIGHTS ARE EXPRESSLY AND UNCONDITIONALLY WAIVED.

    21.16. Notwithstanding anything to the contrary in these Terms and Conditions, in the event all or any portion of clause 21.13 is found to be invalid or less than fully enforceable, then the entirety of this clause 21 may be deemed void and as having no effect upon either your or our election.

    Mass Arbitration

    21.17. To increase the efficiency of administration and resolution of arbitrations, you and we agree that in the event that there are one hundred (100) or more individual arbitrations of a substantially similar nature filed against us by or with the assistance of the same law firm, group of law firms, or organizations, within a thirty (30) day period (or as soon as possible thereafter), the JAMS Mass Arbitration Procedures and Guidelines (“JAMS Mass Rules”) shall apply. This procedure is referred to as “Mass Arbitration.” The JAMS Mass Rules governing Mass Arbitration are available on at the following link: Mass Arbitration Procedures and Guidelines. PLEASE READ THESE RULES CAREFULLY AS THEY OUTLINE THE PROCESS AND COSTS ASSOCIATED WITH BATCH ARBITRATION.

    21.18. All parties agree that arbitrations are of a “substantially similar nature” if they arise out of or relate to the same event, act, omission, practice or factual scenario and raise the same or similar legal issues and seek the same or similar relief. To the extent the parties disagree on the application of the Mass Arbitration process, the disagreeing party shall advise JAMS, and JAMS shall appoint a sole standing arbitrator to determine the applicability of the Batch Arbitration process (“Process Administrator”). To expedite resolution of any such dispute by the Process Administrator, the parties agree that the Process Administrator may set forth such procedures as are necessary to resolve any dispute promptly.

    21.19. You and we agree to cooperate in good faith with JAMS to implement the Mass Arbitration process including the payment of single filing and administrative fees for batches of arbitrations, as well as any steps to minimize the time and costs of arbitration, which may include: (1) the appointment of a discovery special master to assist the arbitrator in the resolution of discovery disputes; and (2) the adoption of an expedited calendar of the arbitration proceedings.

    21.20. THIS MASS ARBITRATION PROVISION SHALL IN NO WAY BE INTERPRETED AS AUTHORIZING A CLASS/COLLECTIVE ARBITRATION OR ACTION OF ANY KIND, OR ARBITRATION INVOLVING JOINT OR CONSOLIDATED CLAIMS UNDER ANY CIRCUMSTANCES, EXCEPT AS EXPRESSLY SET FORTH IN THIS PROVISION.

    Confidentiality

    21.21. Except as may be required by law, neither party nor an arbitrator may disclose the existence, content, or results of any arbitration hereunder without prior written consent of both parties.

    22. GENERAL PROVISIONS

    Entire Agreement

    22.1. These Terms and Conditions constitute the entire agreement between you and us with respect to your Participation and, save in the case of fraud, supersede all prior or contemporaneous communications and proposals, whether electronic, oral or written, between you and us with respect to your Participation.

    Amendments

    22.2. Parana Plays LLC reserves the right to amend these Terms and Conditions, or to implement or amend any procedures, at any time. Any amendments will be published on the Platform and such changes will be binding and effective immediately.

    22.3. Whenever we amend these Terms and Conditions in a way that would limit your current rights or which may be to your detriment, we will notify you upon your next visit to the Platform and you will be required to reconfirm your acceptance prior to playing any Games. If you do not agree to the amended Terms and Conditions, you must stop using the Platform immediately.

    Tax

    22.4. You are solely responsible for any taxes which apply to any Prizes that you collect from your Participation.

    Force Majeure

    22.5. Parana Plays LLC will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these Terms and Conditions that is caused by events outside of our reasonable control.

    No Agency

    22.6. Nothing in these Terms and Conditions will be construed as creating any agency, partnership, trust arrangement, fiduciary relationship or any other form of joint enterprise between you and us.

    Severability

    22.7. If any of the Terms and Conditions are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will, to that extent, be severed from these Terms and Conditions. All remaining terms, conditions and provisions will continue to be valid to the fullest extent permitted by law. In such cases, the part deemed invalid or unenforceable will be amended in a manner consistent with the applicable law to reflect, as closely as possible, Parana Plays LLC’s original intent.

    Assignment

    22.8. Parana Plays LLC may assign its rights and obligations under this Agreement and/or the Parana Plays LLC Privacy Policy, in whole or in part, to any person or entity at any time with or without the Users’ consent.  Upon such assignment, Parana Plays LLC may be relieved of any further obligation hereunder. Users may not assign or delegate any rights or obligations under this Agreement or the Parana Plays LLC Privacy Policy without the Company’s prior written consent, and any unauthorized assignment and delegation by Users is void and ineffective.

    Business Transfers

    22.9. In the event of a change of control, merger, acquisition, or sale of assets of Parana Plays LLC, your Customer Account and associated data may be part of the assets transferred to the purchaser or acquiring party. In such an event, we will provide You with notice via email or via Our Platform explaining your options with regard to the transfer of your Customer Account.

    Language

    22.10. These Terms and Conditions may be published in several languages for information purposes and ease of access by players but will all reflect the same principles. It is only the English version that is the legal basis of the relationship between You and Us and in case of any discrepancy between a non-English version and the English version of these Terms and Conditions, the English version will prevail.

    Applicable Law and Jurisdiction

    22.11. These Terms and Conditions will be governed, and interpreted in accordance with, the Laws of Delaware, without regard for its choice or conflict of law principles.

    22.12. You acknowledge that, unless stated otherwise, the Games are operated from U.S. and your Participation takes place within the aforementioned territory. Any contractual relationship between You and Us will be deemed to have been entered into and performed by the parties in U.S.

    22.13. Subject to Clause 21, the parties agree that any dispute, controversy or claim arising out of or in connection with these Terms and Conditions, or the breach, termination or invalidity thereof, that is not expressly subject to arbitration, will be submitted exclusively to the courts in Delaware, and You and We consent to the venue and personal jurisdiction of those courts. Notwithstanding the foregoing, any motion to compel arbitration or to enforce an arbitral award issued hereunder may be brought before any court of competent jurisdiction.

    Governmental Compliance

    22.14. Parana Plays LLC’s performance of this Agreement is subject to existing laws and legal process, and nothing contained in this Agreement is in derogation of Parana Plays LLC’s right to comply with governmental, court, and law enforcement requests or requirements relating to use of the Company’s platform or information provided to or gathered by the Company with respect to such use.

    22.15. THE SECTION TITLES IN THESE TERMS OF USE ARE FOR CONVENIENCE ONLY AND HAVE NO LEGAL OR CONTRACTUAL EFFECT.

    Please visit this page regularly for updates to these Terms and Conditions.