Whether you're looking to take a short break or set healthy limits on spending, Lunaland offers several tools to help manage your experience:
💳 Purchase Limits
Set a cap on how much you can spend within a specific timeframe.
You can choose from:
-
Daily
-
Weekly
-
Monthly purchase limits
Once set, you will not be able to exceed the chosen amount during that time period. To apply a purchase limit, just contact our Support Team and let us know your preferred limit and frequency.
🧊 Cooling-Off Period
Take a short break of 24, 48, or 72 hours.
-
No gameplay, purchases, or promotions during this time
-
You’ll still be able to withdraw available funds
-
Your account automatically reactivates once the period ends
✅ Request by contacting Support
🚫 Self-Exclusion
Take a longer break: 6 months, 1 year, 3 years, 5 years, or indefinitely
-
No access to your account or promotional materials
-
Funds can only be withdrawn by contacting Support directly
-
Reactivation only occurs once the set time has passed
✅ To self-exclude, Contact Support and one of our agents will be happy to assist you
🔒 Permanent Account Closure
If you’d like to permanently close your account, we can help—but note this action is final and cannot be reversed.
-
A confirmation of understanding is required
-
Any remaining funds must be manually requested
✅ Contact Support Contact Support and one of our agents will be happy to assist you
📌 Pro Tip: You can learn more about each option—including key details, requirements, and helpful examples—by visiting our Responsible Social Gaming page.